Delivery Terms Our Postage Costs UK and Worldwide Shipping

Shipping and Handling

We pride ourselves on always processing your orders as fast as possible. On this page and we aim to explain all of the delivery options available to you if ordering online, so please read through them carefully and choose the option that will best meet your needs.

If you pay our store via PayPal, then we will only deliver to the address provided to us by PayPal. Any errors in the information supplied are at the sole responsibly of the customer.

The company (us) shall not be held liable for delays with delivery of goods caused by third parties. In the event of a lost package we will require up to 14 business days before being able to replace or credit for any lost goods.

UK Delivery Service Options

DELIVERY METHOD

DELIVERY TIME

COST

Standard (over £30)*

4 - 7 Business Days

Free

First Class Royal Mail

2 Business Days

£3.95

Next Day Courier**

Next Working Day

£6.99

Saturday Royal Mail

Next Day

£9.99

UK Terms* not available for destinations in the Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly.

Offshore Destinations Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly will be standard courier for items over 2kg at £14.99.

Next Day Courier** not available for destinations in the Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly.

Please note Saturdays, Sundays and Bank Holidays are not working days.

Your order will arrive usually the following working day between 9am and 6pm.

Next day orders need to be placed before the cut off time of 2pm.

EU Delivery Service Options

DELIVERY METHOD

DELIVERY TIME

COST

Standard Royal Mail*

5 - 8 Business Days

From £5.99

Tracked Royal Mail*

4 - 5 Business Days

From £9.99

Tracked Courier**

4 - 5 Business Days

From £14.99

EU Terms* not available for orders weighing over 2 kg, orders over 2 kg will be sent via one of our European couriers.

Tracked Courier** orders over 2 kg will sent will be sent via one of our European couriers. Cost calculated at checkout depending on order weight.

Please note Saturdays, Sundays and Bank Holidays are not working days.

Worldwide Delivery Service Options

DELIVERY METHOD

DELIVERY TIME

COST

Standard Royal Mail*

14 - 21 Business Days

From £7.99

Tracked Royal Mail*

7 - 14 Business Days

From £11.99

Tracked Courier**

7 - 14 Business Days

From £22.99

Worldwide Terms* not available for orders weighing over 2 kg, orders over 2 kg will be sent via one of our international couriers.

Tracked Courier** orders over 2 kg will sent will be sent via one of our international couriers. Cost calculated at checkout depending on order weight.

Please note Saturdays, Sundays and Bank Holidays are not working days.

Restricted Items

Items such as archery and knives are only available for adult purchase, by buying these items you declare you are over 18, ID will be required to prove legal age.

We will use an age verification site for this.

Some items are restricted UK sales only, in which case sales may be restricted. In this event the website may restrict these sales or we will contact you with available options and the chance to amend or cancel your order. As the importer you are responsible for ensuring that any goods imported are legal within your country.

Export

Tax free shopping outside the European Union, 20% tax will not be included on export orders.

Goods such as night vision may require an export licence before exporting from the UK. In this event the website may restrict these sales or we will contact you with available options and the chance to amend or cancel your order. As the importer you are responsible for ensuring that any goods imported are legal within your country.

Overseas clients contact sales@bushcraftlab.co.uk

Non Delivery

Genuine postal losses are rare in the UK, in most cases orders have been returned to us by the post office as simply uncollected when buyers have reported items as undelivered.

Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a postage charge will be made before items can be redelivered.

Age Verification

It is illegal to sell knives or crossbows to anyone under the age of 18.

In order to verify your age we carry out the below checks:

1) We will check your name against the public available list of the Electoral Roll. If your name is there then your order will be processed without any glitches. Some people can opt out of this if that’s the case we will have to check your age.

2) If your name is not listed then we will contact you thus informing that we will need an scanned copy of an Official ID which will clearly state your name and Date of Birth, we will accept this via email.

In order to process your order smoothly and promptly, please always mention your order id whilst contacting us or sending proof of id.

If for any reason you are not able to provide the information required, your order will be cancelled and refunded within 7 days.

This verification process will be done once only. Once verified your account will be marked checked, and subsequent orders will go without delay.

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