Exotac CandleTin Slow Burn 12 HR

Shipping and Handling

We pride ourselves on always processing your orders as fast as possible. On this page and we aim to explain all of the delivery options available to you if ordering online, so please read through them carefully and choose the option that will best meet your needs.

If you pay our store via PayPal, then we will only deliver to the address provided to us by PayPal. Any errors in the information supplied are at the sole responsibly of the customer.

The company (us) shall not be held liable for delays with delivery of goods caused by third parties. In the event of a lost package we will require up to 14 business days before being able to replace or credit for any lost goods.

We No Longer Ship Outside UK

Shipping Terms

We offer options for UK Mainland (Zones A & B) 

• Free Standard (upto 3-4 days) Over £60 - Free
  

• Standard Delivery £5.95
• Express £6.95 
• Age Verification - included where applicable.

Zones C & D - Offshore Destinations* Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly will be by courier for large items between 2-5kg at £12.95

Overnight & Express Delivery 

Overnight delivery is not available for Zones C & D Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly.

If chosen as a shipping option we will dispatch asap. However, we cannot 100% guarantee delivery in the timescale stated due to issues that may arise during the delivery process that are beyond our control. Shipping charges will therefore not be refunded

Please note Saturdays, Sundays and Bank Holidays are not working days.

Your order will arrive usually the following working day between 9am and 6pm.

Overnight Courier orders need to be placed before the cut off time of 1pm during the working week. Orders placed on a weekend will not be fulfilled until the following Monday for delivery on Tuesday

Age Restricted Items

Due to a new law governing the supply and delivery of bladed items, such items will be shipped on Express Delivery using DPD, Royal Mail & Parcelforce Couriers who will ask to see valid ID on the doorstep before releasing your item (i.e. Driving license, Passport)

Non Delivery

Genuine postal losses are rare in the UK, in most cases orders have been returned to us by the post office as simply uncollected when buyers have reported items as undelivered.

Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a postage charge will be made before items can be redelivered.

Age Verification

It is illegal to sell knives or crossbows to anyone under the age of 18. Your age will be checked in the background before dispatched. We will contact you via email & text message if we require more information.